Your questions, answered
At SmartCoreAdmin, we believe in clarity and transparency. This section is designed to provide you with quick and clear answers to the most common questions about our administrative support services, ensuring you have all the information you need to make informed decisions.
Frequently asked questions
Here you'll find comprehensive answers covering our diverse offerings in general business, and medical administration. We aim to address all your queries, from service specifics to how we can best support your unique needs. If you don't find what you're looking for, please get in touch!
What services do you offer?
Professional administrative support across general business and medical settings. Support is available ad-hoc, project-based, or via monthly retainers.
General business administration – what’s included?
Start up support - preparation of essential business documents, policies, SOPs Day-to-day admin support, inbox and document management, data entry, reporting, workflow coordination, diary support, and process streamlining.
Medical administration – what’s included?
Clinical correspondence management, document processing, medical typing, SNOMED coding, record management, test result admin, and NHS/private practice support. Appointment booking is not included.
Do you support Primary Care GP practices?
Yes – with 11 years’ NHS experience, including confident use of EMIS Web and Docman amongst other systems
Do you offer backlog clearance?
Yes. Backlog and high-volume admin support is available, with discounted rates for defined projects.
How does support work?
Support can be ad-hoc, project-based, or ongoing via a monthly retainer. Retainers offer priority availability and continuity.
What do you need to get started?
An overview of support needs, system access, workflows, a point of contact, and confirmation of data protection requirements.
What worries do potential customers usually have before working with SmartCoreAdmin?
We understand that trusting an external service with your administrative tasks can bring concerns. Common worries include data security, seamless integration with existing workflows, and maintaining business continuity. At SmartCoreAdmin, we address these through strict confidentiality agreements, adaptable processes, and thorough onboarding.
What makes SmartCoreAdmin stand out?
SmartCoreAdmin stands out, by having 25 years plus experience in Admin Management, Business start up experience as well as small project management support, with 11 years of specialist NHS experience, particularly with EMIS Web and Docman, offering unparalleled insight into medical administration.
Our flexible support models (ad-hoc, project, retainer) and commitment to streamlined, efficient processes ensure we deliver tailored solutions that genuinely enhance your operations.
Is there anything important people often misunderstand about your services?
A common misunderstanding is that our services are only for large organisations. In fact, SmartCoreAdmin is perfectly suited for small to medium-sized businesses and individual practitioners needing expert administrative support without the overhead of a full-time employee. We're here to fill the gaps precisely where you need us most.
Still have questions?
We're here to help! If you haven't found the answer you're looking for, please don't hesitate to reach out directly. We'd be happy to discuss your specific needs and how SmartCoreAdmin can provide the perfect administrative solution for you.