Professional administrative support across general business and medical settings. Support is available ad-hoc, project-based, or via monthly retainers.

Start up support - preparation of essential business documents, policies, SOPs                                                                                                                                Day-to-day admin support, inbox and document management, data entry, reporting, workflow coordination, diary support, and process streamlining.

Clinical correspondence management, document processing, medical typing, SNOMED coding, record management, test result admin, and NHS/private practice support. Appointment booking is not included.

Yes, with over 20 years of combined experience, the SmartCore Admin team is highly confident in using EMIS Web, Docman, and a range of other systems.

One of our support staff is also a qualified nurse, providing additional expertise in medical auditing.

Yes. Backlog and high-volume admin support is available, with discounted rates for defined projects.

Flexible project scoping: Support can be tailored around your workload, whether you need help clearing a one-off backlog, managing seasonal demand, or handling an ongoing stream of administrative tasks. Before work begins, we can agree on priorities, turnaround times, deliverables, and a clear project scope so you receive efficient, predictable support at the right scale.

Support is available on an ad hoc, project-based, or ongoing monthly retainer basis. Retainers provide priority availability and consistent continuity.

Flexible scope and transparent planning: Each engagement begins with a clear understanding of your goals, priorities, and timelines. Whether you need help with a focused initiative or evolving day-to-day requirements, support can scale to match your needs while keeping deliverables, schedules, and investment clearly defined.

We understand that entrusting your administrative tasks to an external service can raise valid concerns. You may be thinking about data security, integration with your existing workflows, and maintaining business continuity. At SmartCoreAdmin, we address these concerns with strict confidentiality agreements, flexible processes, and a thorough onboarding experience.

SmartCoreAdmin combines years of experience in administrative management, business start-ups and small-project support with more than 20 years of specialist NHS expertise. With particular proficiency in EMIS Web and Docman, we understand the unique demands of medical administration.

Our flexible support options—from ad-hoc assistance and project-based support to ongoing retainers—are underpinned by a commitment to efficient, streamlined processes. This enables us to provide tailored solutions that make a meaningful difference to your operations.

A common misconception is that our services are only for large organisations. In reality, SmartCoreAdmin is ideally suited to small and medium-sized businesses, as well as individual practitioners, who need expert administrative support without the cost and commitment of a full-time employee. We step in exactly where you need us most, helping to fill the gaps and keep your business running smoothly.